Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
We want you to be completely satisfied with your purchase. Please read our policy carefully:
Repairs
If your bag is damaged due to regular wear and tear over time, we are happy to offer repairs.
Exchanges & Refunds
We are happy to exchange or refund any bag you are not satisfied with, provided you contact us within 24 hours of receiving your order.
Sale items are final sale and cannot be exchanged or refunded.
Defective or Damaged Items
If you receive an item that is defective or damaged, please request an exchange for the same item within 24 hours of delivery.
A clear photo of the damage must be sent along with your request.
Shipping Costs
You will be responsible for paying for your own shipping costs when returning an item.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Delivery Times for Exchanges
Depending on your location, the time it may take for an exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased, you may return it within 1 week of receiving it.
Please present the gift voucher provided with your bag.
